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Solved New pc reduced to 2k paperweight

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BryanAlpha 89

BryanAlpha 89

PCHF Member
Nov 1, 2023
13
0
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#1
I bought a new pc from cyberpower. I was playing baldurs gate 3 and everything froze as in everything no caps lock light nothing so I reset my pc everything seemed fine went to check for error messages or something. Then it freezes again. Reset run anti-virus makes it though that say clean then freezes again so I thought maybe I have a corrupt file did a factory reset like I said new pc so I didn't care about reset buy now I can't even finish setting up windows before it freezes please help
 
#3
g'day Bryan and welcome to the forum. :)

if the unit is still under warranty, that would be the first thing to try.
not only has that cost been factored into the purchase price, but some retailers are funny if you start opening up the rig and playing around yourself.
so check that first. (y)
 
#4
I asked and the first thing they had me do was open it up nothing worked so I went to ship and I have to pay for shipping and it's going to cost 300 usd to ship and if I can fix it for cheaper then I'd rather do that
 
#5
if they are happy, and you are comfortable to play inside the case, then let's get started!

I assume Safe Mode and similar options are out for now as the PC hasn't got Windows reloaded yet.

therefore I would dismantle everything and reassemble on a piece of cardboard.
look for obvious signs of failure on each component.

reassemble the bare minimum, that is, only what is needed to allow Windows to be reloaded.
so just one hard drive, one memory stick, no GPU unless the mobo or processor require one.
the less parts we use, the less chance we may incorporate the potentially faulty one.

what is the make/model of the motherboard and power supply unit?
 
#9
Pics of the inside
 

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#10
do as Bastet has suggested, a quick fix is better than what I'm about to suggest.

if no luck with the above, strip the PC down and clean each part.
for a new PC, there is a lot of dust, especially on the back air vents and top of power supply cover.
use a soft bristled brush, wipe all the circuit boards, any contact pins, and the slots on the motherboard.

if this is your first time stripping down a PC, take pictures so you know where it all goes for when you rebuild it. or if you feel this is above your skill set, knowing when to put your hand up and seek help is never a dumb thing.
 
#13
Were there any noises when the PC went out? (If you were near it).

Did you notice a slow down in performance or anything out of the ordinary leading up to the event?


Do you have a model for the PSU?
 
#16
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maybe give access to the printed information on the PSU.

The invoice may have the PSU information on it as well and or see if they sent a parts' list.

This way if they used a cheap under powered PSU you can get it replaced before you burn out the system.
 
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